Politique d'expédition

Delivery & Fees

We determine our shipping methods based on the type of item we sell, owing to the diverse range of products available. The "checkout" section lists the delivery fee for each item, which is applied to each quantity ordered.

Deliveries are made from Monday to Friday, except on holidays. Once your order leaves our warehouse, it usually takes 3-10 business days to be delivered within Canada. With Standard Ground Delivery, your order will be delivered directly to your front door. However, in the case of an apartment or multi-unit building, it will be delivered inside the entrance to the building.

Please be aware that Standard Ground Delivery does not involve un-crating, un-boxing, assembly or trash removal. However, some truck delivery companies provide supplementary services to help you move your merchandise inside your home or office, un-box, un-crate, assemble, and dispose of trash. 

If you require additional delivery services, you can contact the delivery carrier directly for more information. However, any extra charges for those services will be your responsibility and must be paid directly to the truck delivery carrier.

When your items are delivered, they require an adult signature to confirm that they have been received. This is to ensure that your package is delivered to the correct person and to prevent theft or loss. Therefore, it is essential that someone is available to sign for the package during delivery.

Additionally, we are unable to deliver to P.O. boxes or APO/FPO addresses. P.O. boxes are not accepted as a delivery address because they do not provide a physical location and require specialized delivery methods that we are not currently equipped to provide.

In addition to delivering within Canada, Charles Virone Concept also offers delivery services to the United States and international destinations. However, there will be an extra fee for these deliveries, which will be applied automatically during the checkout process.

Please note that international delivery charges may vary depending on the destination country and the weight of the package. Moreover, additional taxes, duties, or customs fees may be imposed by the recipient's country and are the responsibility of the customer to pay. It is important to review the terms and conditions associated with international deliveries before placing an order.

If you require expedited delivery for your order, you can request a quote for the service by sending an email to info@cvconcept.com. Once we receive your email, our team will work on providing you with a quote for the expedited delivery service based on the destination and weight of the package. Please note that the cost of expedited delivery is usually higher than standard delivery, and the exact fee will depend on the delivery location and package weight.


Our Packaging

Charles Virone Concept takes great care to ensure that all orders are meticulously inspected and packaged to ensure top quality. Since many of our products come from Europe, we thoroughly examine each item before it is sent to you to ensure that it meets our high standards.

To ensure the highest quality of our products, each item is inspected for damages before it is shipped from our warehouse in Montreal. We take photographs of the products during the inspection process, documenting their condition to ensure that they are in perfect condition before leaving our facility. Our team then adds additional internal packaging to each item to meet our high packaging standards before resealing it in its original packaging.

For larger or more delicate items such as chairs and lighting, we take extra steps to provide extra protection by crating the items with wood. Our proactive approach to inspection and packaging has resulted in a very low return rate due to delivery damages, ensuring that our customers receive their orders in the best possible condition.

Please be aware that for items that are crated, the top of the box will be secured with screws, rather than nails, to make it easier to access the box and remove the item. When you receive a crated item, you can use a Phillips-head screwdriver to unscrew and remove the wood from the top of the box. Then, simply open the box and pull out the item. This approach is designed to make the process of unboxing your item as easy and hassle-free as possible.